Billing dispute

Charged for something that looks wrong? Open a case and our billing team will investigate and reply by email.

Billing support

How this works

1

Submit the form

Tell us your name, email and what went wrong. You will get a case reference straight away.
2

We investigate

Our billing team checks the transaction against our payment records, usually within one business day.
3

You get an answer

We reply by email with the outcome and, where a refund is due, when to expect it.

Prefer email? Write to

customercare@vutvplus.com

Your details

Full name *

Email on the account *

What went wrong

Reason for the dispute *

Tell us what happened *

I confirm the information above is accurate and that I am the account holder. *

You will receive a case reference on submission. We only use these details to investigate the payment.

Not about a payment?

For setup help, channel questions or anything else, our support team is the faster route.